Cassandra Balentine 20 posts 0 comments

The use of the latest technologies—including cloud, mobile, artificial intelligence (AI), and the Internet of Things (IoT)...

Chatbots—also referred to as virtual assistants (VAs)—are transforming customer support across a variety of industries...

It is a toast heard at every wedding, the best is yet to come. When it comes to business intelligence (BI) and artificial intelligence...

Data is arguably a company’s most important asset. It is essential that every business finds the right mix of solutions to help manage that data so it is both safe and accessible...

The technology industry is abuzz about machine learning (ML). While many still quip about machines taking over, there are admittedly a lot of benefits from a technology that learns and automates with experience.

According to Gartner’s Magic Quadrant for Business Intelligence and Analytics Platforms, the market is transitioning from IT-led enterprise reporting to business-led, self-service analytics...

Cognitive dissonance in the cybersecurity space is prevalent; most of us are predisposed to subscribe to a given hypothesis and justify it through selective adoption of conforming data...

Customer relationship management (CRM) is a core technology for many businesses. As data collection and management tech-niques continue to improve, artificial intelligence (AI) helps automate processes with a goal of improving the customer…

As artificial intelligence (AI) tools continue to develop they are integrated into more applications and improve varied business processes. One area rolling out AI capabilities is customer relationship management...

While business intelligence (BI) is fairly mature, most of its insights today are descriptive rather than predictive and prescriptive. Because the past and present are not always prologue, BI is insufficient for enabling businesses to…